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I opted to become a credit card member some years back, after a pre-approved notice was sent to me in the mail. I had the credit card online for a year, and due to my high monthly spending, I was upgraded to the platinum card. The very first feature that struck me, and that I have increasingly grown to value, is the thoroughly knowledgeable, helpful, and extremely civil customer support staff; invariably prepared to answer any of my questions and meet almost any requests.
I`ve utilized the platinum service innumerable times during the last few years, and there`s never been a time when I`ve been anything less than delighted about the outcome. For my mom`s birthday, I called the bank of america visa cards firm to request them to organize a gift basket of cosmetic- and beauty products be sent to her at work. The representative promised that I could leave it all to them and that the birthday girl would be given the gift basket before that workday ended.
At some stage in the procedure, the request was botched up. The seller that the creditcards online company had contacted to obtain the products to include in the gift basket supplied products that definitely weren`t what I`d requested. The rep got in touch with me immediately with the position and proposed alternate solutions. To cut to the chase, the creditcard online issuer called a big retailer in New York, and had them assemble a hamper containing a selection of the cosmetics and perfume.
It didn`t stop there - after this, the credit card company went on to get a personal transport service pick up the hamper from the retail outlet - for which they paid - and deliver it to my place. Naturally, my mother was very happy when she got her gift basket and was astonished that it was organized by the online credit card bank.
In addition, I used the platinum travel services to make travel reservations, and believed that everything had gone through. Just a week before my journey, I called the plastic card firm to double check my hotel booking, only to be told that there was a problem with my booking and that it`d been deleted from the hotel`s computer.
The charge card firm lost no time in contacting the hotel where I`d reserved a room, talked about the issue with the hotel (which was full up) and,by some miracle, got them to agree to put me up in a suite of rooms, but I paid the identical room tariff - which was quite a bit less expensive than the rate presently in effect - that I had originally been given at the time I first made the room reservation.
As is all too evident, if it weren`t for the online creditcard company, I would`ve arrived at my travel destination and realized that there was `no room at the inn`, so to speak. It can`t get any better than this.
I adore this platinum card, really like the response from vendors and onlookers when I proffer this card, and - most importantly - I admire the plastic cards company for the professionalism with which they interact with and nurture their highly-valued clients. I think of myself as a customer of the creditcard bank because I have formed a very productive financial relationship with this establishment. They are not simply card providers, they`re a business who`s made it their business to look after their select group of credit card members. It is most certainly well worth the annual charges. The obliging and productive service provided by their customer service representatives is exemplary. And there`s no spending limit.
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